ChatGPT might show more empathy to patients than human doctors: study

The study, published Friday in the journal, found that OpenAI’s ChatGPT answers patient questions with more compassion than human physicians can.

“The opportunities for improving health care with AI are massive,” lead author John W. Ayers, an epidemiologist from the Qualcomm Institute at the University of California San Diego,Researchers at the University of California San Diego at La Jolla took 195 patient questions from Reddit’sforum — a social media page where people publicly post medical questions for doctors to respond to — and had both human doctors and ChatGPT answer the questions.

“ChatGPT might be able to pass a medical licensing exam,” study co-author Davey Smith, a physician-scientist, co-director of the UC San Diego Altman Clinical and Translational Research Institute and professor at the UC San Diego School of Medicine, said. “But directly answering patient questions accurately and empathetically is a different ballgame.” Getty Images/iStockphoto

The responses were evaluated by a panel of licensed health-care professionals that rated each answer by “the quality of information provided” — very poor, poor, acceptable, good or very good — and “the empathy or bedside manner provided” — not empathetic, slightly empathetic, moderately empathetic, empathetic and very empathetic.

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