“There are millions of people out there who can’t get answers to the questions that they have, and so they post them on public social media forums like Reddit Ask Docs and hope that sometime, somewhere, an anonymous doctor will reply and give them the advice that they are looking for,” said John Ayers, PhD, lead study author and computational epidemiologist at the Qualcomm Institute at the University of California-San Diego.
“Our early study shows surprising results,” said Ayers, pointing to findings that showed that health care professionals overwhelmingly preferred chatbot-generated responses over the physician responses 4 to 1. Meskó believes that an important role for AI lies in automating data-based or repetitive tasks, noting “any technology that improves the doctor-patient relationship has a place in health care,” also highlighting the need for “AI- based solutions that improve their relationship by giving them more time and attention to dedicate to each other.
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