Zoom reverses policy that allowed it to train AI on customer data

today claiming it wouldn’t do what its terms said it could do; the company then updated its terms in response to the continued blowback. It now says it doesn’t train AI models on consumer video, audio or chats “without customer consent.”, including IQ Meeting Summary and IQ Team Chat Compose .

“What raises alarm is the explicit mention of the company’s right to use this data for machine learning and artificial intelligence, including training and tuning of algorithms and models,” Alex Ivanovs wrote for. “This effectively allows Zoom to train its AI on customer content without providing an opt-out option, a decision that is likely to spark significant debate about user privacy and consent.

In the company blog post published today, Zoom’s Chief Product Officer Smita Hashim stressed that account owners and administrators indeed have to provide consent before choosing to share their data for AI training, insisting it’s “used solely to improve the performance and accuracy of these AI services.” Hashim added that “even if you chose to share your data, it will not be used for training of any third-party models.

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