Doctors Vs. ChatGPT: Which Is More Empathetic?

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New research indicates machines are rapidly gaining ground on humans in a suprising area: empathy. Here's what that means for medicine.

Most doctors pursue medicine for kindhearted reasons. But by the time they finish medical school and residency, they emerge with a different set of priorities.Uncaring: How the Culture of Medicine Kills Doctors & Patients

Through careful observation of their professors and attending physicians, young doctors learn which emotions and behaviors are rewarded and which are dismissed as unimportant. The practice of medicine for most physicians resembles running on a care-delivery treadmill—one that spins ever-faster with each passing year. As economic pressures grow, physicians are forced to see more and more patients each day just to maintain their income.with each patient. And, given the demand to move quickly, physicians interrupt patients after just 11 seconds to eliminate “wasted time.” Of course, doctors don’t hurry up their exams or hijack conversations with the intent to be rude.

ChatGPT is far from perfect. Current versions are tied to medical data published before September 2021. And, on occasion, AI will hallucinate, providing seemingly expert answers that are dead wrong along with references that don’t exist. Clearly, current versions of generative AI aren’t “ready for prime time” when it comes to diagnosing, treating or caring for patients.

 

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