over a three-year period in partnership with the CHUM. Authorities say the new system has helped improve access, shorten waiting lists and allow employees such as nurses to spend more time caring for patients — all the while improving employee morale by removing some tedious tasks from their workload.
While health-care staffers “are very smart, there is a limit to the amount of data that they can process to optimize the appointment,” Malas added. “It’s like your Outlook agenda. When you do it manually, it’s very time-consuming, and you could end up with suboptimal programming, meaning holes in the schedule.”Article content
An algorithm built into the software allows health professionals to determine patient treatment times before treatment begins. An online patient scheduling tool constantly evaluates patient flow and finds the best start date for each new arrival.