OpenAI Employee Discovers Eliza Effect, Gets Emotional

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ChatGPT's new text-to-voice feature has one OpenAI's head of safety systems feeling 'heard & warm' while other experiments with AI therapy have been a disaster.

. Instead of feeling stigmatized and sitting in a stuffy shrink’s office, people could instead sit at an equally stuffy computer terminal for help with their deepest issues. Except that Eliza wasn’t all that smart, and the script would simply latch onto certain keywords and phrases and essentially reflect them back at the user in an incredibly simplistic manner, much the way Carl Rogers would.

died by suicide after he became engrossed in conversations with an AI that encouraged him to kill himself. This past May, the National Eating Disorder Association made the bold move of dissolving its eating disorder hotline, which those in crisis could call for help. In its place,named Tessa. The mass firing occurred only four days after employees unionized, and prior to this, staff reportedly felt under-resourced and overworked, which is especially jarring when working so closely with an at-risk population.

 

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