ServiceNow, Microsoft expand strategic alliance, combining genAI capabilities to enhance choice, flexibility
New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience.into one seamless enterprise experience, making it easier than ever to create value for enterprise workers and for employees to unlock new productivity avenues.
“We strongly believe that the next shift in generative AI will result from the collaboration of industry leaders putting AI to work for their customers. We’re on our way to bringing the best of both worlds with the combined power of Now Assist and Microsoft Copilot to transform how work happens,” said CJ Desai, president and chief operating officer at ServiceNow. “Today’s news marks a new chapter in the way businesses will operate.
Specifically, Copilot will be able to hand-off employee requests to Now Assist in Microsoft Teams. Whether it’s requesting or resolving a customer’s support issue, or even getting connected to a live agent for support on a complex problem, Now Assist will provide employees with responses to questions as well as recommend actions and next steps in a conversational manner.
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