Shopify beefs up AI offerings with new products meant to boost merchants' sales

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Shopify News

Canadian Merchants

Shopify Inc. is boosting the amount of artificial intelligence embedded in its platforms.

The Ottawa-based e-commerce giant revealed a succession of AI-related products Monday during its semi-annual showcase event called Shopify Editions, which spans more than 150 new offerings this round.

The company's offerings build on last summer's event which introduced the world to Sidekick, a chatbot its merchant customers can use to ask questions about business operations such as why sales slowed or what they can do to drive traffic in key months. "We’re confident these updates will continue to make it easier for our merchants to do what they do best and focus on scaling their businesses," he said.

The point-of-sale app will also notify businesses processing a return if the item being brought back is outside of the company's return policy, taking uncertainty out of the hands of retail employees.The product announcements are timed to a developer’s conference Shopify will host at the Enercare Centre in Toronto on Tuesday.

Amid the rivalry, Shopify ramped up its own logistics and fulfilment network but last year, sold the business to Flexport and said it would be refocusing the company away from "side quests" which had diverted attention away from some of its key goals.Huawei isn’t just back from the dead. It’s a force to be reckoned withChina's ByteDance is working with U.S.

 

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