Fiber broadband provider, Converge, wins an award for their innovative use of artificial intelligence. This was announced at the recently held 'DTW'24 - Ignite & Innovate Asia 2024' in Copenhagen.
It was applied to two use cases: a billing inquiry of a customer and a technician who encountered an issue while installing a line. From the"AI architecture" or solution, the company could personalize its interactions with customers and recommend additional services. In the case of the field technician, AI can suggest solutions based on past repairs. This speeds up the process of fixing the issue. To further improve efficiency, AI can also automate some troubleshooting.
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