United said it will now text customers live radar maps when delays occur due to weather events, to keep them apprised of factors affecting their flight's status.The airline wants to keep customers in the loop in the event of delays and provide them with as much information as it can, perhaps to temper passenger frustration when their travel plans are interrupted due to circumstances out of the company's control.
74 million people are expected to take to the skies to celebrate Independence Day, up almost 7% from the same period last year, according to AAA. 'With more people traveling this summer than ever, we wanted to give our customers an easier way to stay connected to real-time information about their flight — and texting was the simplest solution,' United's Chief Information Officer Jason Birnbaum said in a statement Wednesday.