While there’s no turning back from a world run by artificial intelligence, it will never be fully trusted. We may be allowing it to run unattended for low-level matters, such as keeping computer viruses at bay or managing car-sharing engagements, but we’ll never leave it alone for most mid-level and high-level tasks.
Moments such as these “underscores the importance of AI as a tool to augment human expertise, not replace it,” she added. “It’s not one or the other. By working together, humans and AI can achieve better outcomes.” For critical use of AI “that impacts our lives and even rights, we need humans in command,” Wynn said. “This means humans must be accountable to assess risks and make informed decisions about the necessary level of oversight before allowing the AI-powered product or service to go into production."
Having a human at the AI switch will be a business necessity for a number of reasons. “For example, if you ask a large language model an inappropriate question related to hate speech, it’ll likely give you an inappropriate answer if it doesn’t have safeguards in place,” Wynn cautions. “This could be damaging to a business or organization’s brand reputation, and upset employees and customers.”