Jumia, an e-commerce platform, has integrated Sprinklr’s AI-Powered Unified customers experience management platform to improve customer experience across 11 African countries.
The firm disclosed this in a statement announcing its successful partnership with Sprinklr to elevate customer experience across its diverse user base. According to Hanan El Matarawy, Group Vice President of Business Products, Jumia: “Jumia implemented Sprinklr’s unified customer experience management platform to streamline support for millions of customers, sellers, and employees across 11 African countries.”
He added: “Sprinklr’s solution is a perfect fit for our diverse customer base and vast geographical reach. “The team customises the solution based on what our customers really need and contributes to our platform in a way that helps both of us grow.” The company noted that the Sprinklr platform offers Jumia a single, omnichannel solution to manage interactions on social media, live chat, email, WhatsApp, and more.Cholera: Benue records 4 deaths, 16 suspected cases
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