The AI Report

DBS to equip 500 customer service officers with Gen-AI powered virtual assistant to serve over 250K customers monthly

  • 📰 IndependentSG
  • ⏱ Reading Time:
  • 11 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 8%
  • Publisher: 72%

Ai Ai Headlines News

Ai Ai Latest News,Ai Ai Headlines

DBS reported that the tool has nearly 100% accuracy in transcribing and solving customer issues.

DBS is equipping its 500 Singapore customer service officers with a generative AI-powered virtual assistant. This new tool is designed to help CSOs handle over 250,000 customer interactions each month more effectively.

Initial tests of the CSO Assistant have shown impressive results. This high level of precision is expected to reduce call handling time by up to 20%, making the customer service process more efficient.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 2. in Aİ

Ai Ai Latest News, Ai Ai Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

S&P 500's tech dominance sparks calls for portfolio diversificationThe gap in returns between the S&P 500 and the index's equal-weighted counterpart is at its widest in 15 years, underscoring the need to diversify beyond AI heavyweights such as Nvidia.
Source: ChannelNewsAsia - 🏆 6. / 66 Read more »