McDonald’s Ends AI Drive-Thru Ordering After Mistakes

McDonald’s is ending its AI ordering system at some of its drive-thrus — for now, the company said on Monday. The fast food giant said in a statement to TODAY.com that it had decided to end its partnership with IBM on an automatic order taker using AI technology. “Through our partnership with IBM, we have captured many learnings and feel there is an opportunity to explore voice ordering solutions more broadly,” a representative for McDonald’s said in the statement.

The company added that it still sees a “tremendous opportunity” to advance restaurant technology, and that it will make a decision on “a future voice ordering solution by the end of the year.” The end of the partnership comes after McDonald’s customers had documented their interactions with the AI technology on social media.

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McDonald’s will stop testing AI to take drive-thru orders, for nowAfter testing a program in partnership with IBM for over two years, McDonald’s is pulling the tech from more than 100 stores and considering other AI-based drive-thru tech.
Source: verge - 🏆 94. / 67 Read more »

McDonald’s pauses AI-powered drive-thru voice ordersKris Holt joined Engadget as a contributing reporter on the news desk in 2018. He has been writing about technology, games, streaming and entertainment for over a decade after starting his career as a sub-editor on a local newspaper. Kris holds a Master of Arts degree in English from the University of Dundee.
Source: engadget - 🏆 276. / 63 Read more »