The AI Report

AI drive-thru ordering is on the rise — but it may take years to iron out its flaws

  • 📰 CNBC
  • ⏱ Reading Time:
  • 53 sec. here
  • 14 min. at publisher
  • 📊 Quality Score:
  • News: 66%
  • Publisher: 72%

Retail Industry News

Restaurants,Business,Breaking News: Business

Artificial intelligence is closer than ever to taking down drive-thru orders, but fast-food restaurants like McDonald's show that the tech still needs time.

Restaurant operators are investing in voice-ordering technology to take down drive-thru orders and lower their labor costs.

This year, 16% of restaurant operators plan to invest in artificial intelligence, including voice recognition, according to a survey from the. Most of the big spending comes from large chains, which have the capital and scale to make the technology work for their businesses. While some restaurants may be skeptical of using AI for drive-thrus now, adoption may increase in the coming months and years.

Moreover, in the future, AI could be able to take orders from non-English speakers, representing a large opportunity both internationally and domestically, according to Charles.Sanford, Florida, McDonald's Restaurant drive thru order area, with line of cars.For one, restaurants risk damaging their reputations by using artificial intelligence, Bank of America Securities analyst Sara Senatore wrote in a research note on Friday.

told CNBC. At the time, McDonald's declined to comment on the technology's accuracy or challenges, while IBM did not respond to a request to comment on the tool's accuracy.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 12. in ERROR

Ai Ai Latest News, Ai Ai Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

McDonald’s ending test run of AI-powered drive-thrus with IBMMcDonald’s is ending its test run of artificial intelligence-powered drive-thrus with IBM.
Source: ExpressNews - 🏆 519. / 51 Read more »

McDonald's is ending its test run of AI-powered drive-thrus with IBMEver get your McDonald’s order mixed up at an AI-powered drive-thru.
Source: ksatnews - 🏆 442. / 53 Read more »

McDonald's is ending its test run of AI-powered drive-thrus with IBMEver get your McDonald’s order mixed up at an AI-powered drive-thru
Source: ABC - 🏆 471. / 51 Read more »

McDonald's is ending its test run of AI-powered drive-thrus with IBMEver get your McDonald’s order mixed up at an AI-powered drive-thru.
Source: wjxt4 - 🏆 246. / 63 Read more »

McDonald’s pulls AI ordering from drive-thrus — for nowMcDonald’s is pulling the plug on an AI-powered voice automated ordering technology it was testing at more than 100 restaurant drive-thru systems in the US, bringing into question the rapid rollout of AI in the fast food industry.
Source: cnnbrk - 🏆 393. / 55 Read more »