OpenAI has introduced a new safety feature called ‘Trusted Contact’ designed to protect ChatGPT users in situations where conversations may involve self-harm, according to TechCrunch AI. The feature represents an expansion of the company’s efforts to safeguard users during sensitive interactions with its chatbot.
According to the report, the Trusted Contact safeguard is specifically designed for cases of possible self-harm. While TechCrunch AI characterizes this as OpenAI “expanding its efforts” in this area, specific details about how the feature works, how users can designate a trusted contact, or what actions the system takes when self-harm is detected were not provided in the source material.
The introduction of this feature comes as AI companies face increasing scrutiny over the potential mental health impacts of chatbot interactions. OpenAI’s move signals a recognition of the need for safety mechanisms when users may be experiencing crisis situations while using AI platforms.